Due to the coronavirus pandemic, Helping Hands has had to implement new safety protocols. Patients with any respiratory symptoms (cough, fever, shortness of breath) or that have had known exposure to COVID-19 should call the Clinic at 828-754-8565 x 309. Masks required. Social distancing enforced.

Services

Eligibility: To be eligible for services at Helping Hands Clinic, you must be a resident of Caldwell County between the ages of 18-64, be below 250% of the Federal Poverty Level and have no access to Medicaid, Medicare, or private insurance.  Helping Hands does not currently enroll patients receiving Medication Assisted Therapy (methadone, suboxone) as other community partners are better suited to provide care. 

Individuals interested in becoming a patient should call 828-754-8565 x 313.

 

Medical Clinic

Helping Hands Clinic serves as the primary medical home for approximately 1,200 low-income uninsured patients each year. In 2019, HHC conducted 2,511 patient visits on site.  The vast majority of HHC patients suffer some kind of chronic condition such as diabetes, hypertension, or COPD.  The Clinic also provides same-day sick visits (urgent care visits) for things like sinus infections, strep throat, etc.  These “sick visits” help reduce inappropriate emergency room usage among the uninsured. In addition, HHC offers on-site labs and patient education, and provides access to a variety of diagnostic and specialty care services.  Urgent Care visits are open to uninsured residents of Caldwell County, regardless of whether or not they are enrolled at Helping Hands. 

Patients in need of scheduling or rescheduling an appointment should call 828-754-8565 x 300.

 

Pharmacy and Medication Assistance

Helping Hands operates a fully-licensed pharmacy and Medication Assistance Program which annually provides an average of over $4M in lifesaving prescription medication to our patients.  In 2019, the HHC pharmacy dispensed more than 18,000 medications. Our Medication Assistance program procured medicine for nearly 1,000 patients.  Our pharmacy does not dispense any controlled substances. 

For questions about the pharmacy call 828-754-8565 x 304.

 

Caldwell Health Access Program

The Caldwell Health Access Program (CHAP) pairs enrolled patients who have chronic diseases with a volunteer provider outside the clinic. CHAP has allowed the Clinic to grow the number of patients served exponentially since all the medical providers providing care are volunteers and patients receive care outside of the walls of the Clinic.

For questions about the CHAP program call 828-754-8565 x 306.

 

Dental Care

Helping Hands is pleased to partner with the Caldwell County Health Department to offer limited dental care for uninsured adults with a focus on emergency extractions.